ITSM Expert

4 days ago

Bareilly, Uttar Pradesh, India beBeeSkill Full time ₹ 15,00,000 - ₹ 20,00,000

Role:

ServiceNow ITSM Developer

Job Summary:

We seek a highly skilled and analytical individual to develop, test, configure, and integrate ServiceNow ITSM modules. The ideal candidate will have excellent collaboration skills and a passion for tackling complex data-centric problems.

Key Responsibilities:

  • Develop, test, configure, and integrate ServiceNow ITSM modules with a focus on all ITSM modules.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations, and delivery on agreed timelines.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage BAU tasks and provide value-based assessments and workshops to maximize business results from ServiceNow software.

Requirements:

  • At least 3-5 years of experience in ServiceNow ITSM, custom app development, configuring ServiceNow ITSM modules, Portal, front-end.
  • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with other third-party applications, data sources.
  • Expertise in configuring UI Actions/UI Policy/ACL/Client Scripts, Business Rules, Inbound Actions, Macros, CSS-based UX/UI design & development, using Angular-based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.

Desired Credentials:

  • ServiceNow CIS-ITSM, CSA, CAD, or any other mainline certification (any two)
  • NOW Platform Development (must)
  • ITIL v4 Certified (optional)

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