Order Management Business Analyst

1 day ago

Lucknow, Uttar Pradesh, India beBeeBusiness Full time US$ 1,00,000 - US$ 1,50,000

Job Title: Order Management Business Analyst

We are seeking an experienced Business Analyst to join our team. The ideal candidate will have extensive knowledge of business analysis, process improvements, and platform capabilities.

Key Responsibilities:

  • Act as a liaison between stakeholders, product managers, and the implementation team.
  • Gather, analyze, and review customer requirements; maintain backlog in collaboration with product owners and vendors.
  • Ensure solutions align with Snow best practices and propose alternatives where necessary.
  • Provide guidance on process improvements and platform capabilities.
  • Stay updated on Snow product evolutions and share insights with the team.
  • Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios.
  • Drive and support functional workshops with end-users, ensuring critical topics are addressed.

Required Skills & Qualifications:

Core Technical & Functional Skills:

  • 6+ years hands-on experience as a Business Analyst / Product Manager / Product Owner on the Snow platform.
  • Strong expertise in Order Management, especially the data model.
  • Experience with data activities, CMDB knowledge, and data migration from external tools into Snow.
  • Strong grasp of functional aspects of data and ability to work with SMEs on mappings.
  • Knowledge of CSDM (Common Service Data Model).
  • Experience managing large data extractions and transforming them into Snow target formats.
  • Familiarity with CSM/OM data model and best practices for data usage.
  • Knowledge of API Integration and ITIL processes.
  • Experience in large-scale transformation projects is a plus.
  • Good knowledge of Agile/SCRUM methodologies.

Domain Knowledge:

  • Expertise in CSM/OM processes and related data objects (accounts, sold products, functional products, CIs, contacts, contracts).

Soft Skills:

  • Strong workshop facilitation and demo presentation skills.
  • Excellent written and verbal communication in English, adaptable to different audiences.
  • Strong interpersonal skills, positive attitude, and collaborative mindset.
  • Ability to simplify complex concepts and clarify required changes.
  • Experience working in a distributed, multicultural team.

The ideal candidate will have a Master's degree (Bac+5) or equivalent, and a strong understanding of computer science, ergonomics, or related fields. They will be fluent in English and have excellent communication skills. Experience working in a distributed, multicultural team is a plus.

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