Senior Application Maintenance Specialist

4 days ago


Gurgaon, Haryana, India Clover Infotech Private Limited Full time
About the Role

We are seeking a highly skilled Senior Application Maintenance Specialist to join our team at Clover Infotech Private Limited. As a key member of our support team, you will play a crucial role in ensuring the smooth operation of our applications.

Key Responsibilities
  1. Application Maintenance: Responsible for the day-to-day maintenance of application systems in operation, including tasks related to identifying and troubleshooting application issues and resolving or escalating them.
  2. Root Cause Analysis: Conduct thorough root cause analysis to identify and resolve complex application issues.
  3. Incident Management: Manage end-to-end incident response, including investigation, resolution, and handover to L3 teams for code changes.
  4. Change Management: Ensure all production changes are made in accordance with our life-cycle methodology and risk guidelines.
  5. Configuration Changes: Make configuration changes or apply patches to meet customer requirements or resolve complaints.
  6. Quality Improvement: Drive product and process quality improvement by identifying areas for enhancement and implementing changes.
  7. Customer Escalations: Minimize customer escalations proactively by providing timely responses and updates.
  8. Issue Escalation: Analyze issues while escalating to L3 level/SMEs for further assistance.
  9. Compliance: Oversee and intervene in compliance matters.
  10. SLA Management: Meet first response time SLAs using our ticketing tool and collaborate with L1 & L3 teams and SMEs.
  11. Ticket Reduction: Support efforts to reduce tickets (normalized as average number per installation).
What We Offer
  • Competitive Salary: ₹25,00,000 - ₹35,00,000 per annum (dependent on experience)
  • Benefits: Comprehensive health insurance, flexible work hours, and opportunities for professional growth.
  • Work Environment: Collaborative and dynamic team environment with a focus on innovation and excellence.


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