Learning Development Specialist

2 weeks ago

Vadodara, Gujarat, India beBeeTraining Full time ₹ 9,00,000 - ₹ 12,00,000
Job Summary

We are seeking a highly skilled and experienced Training Officer to join our team. As a Training Officer, you will be responsible for conducting new hire training and soft skills/negotiation skill training. This role is ideal for someone who is passionate about developing the skills of others and contributing to the success of our organization.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people. You will also need to possess strong analytical and problem-solving skills, with the ability to identify and address training needs.

In addition to your technical skills and experience, you should be able to demonstrate a high level of professionalism and integrity, with a strong commitment to excellence in all aspects of your work.

Key Responsibilities
  • Conduct new hire training and soft skills/negotiation skill training
  • Complete monthly cyclic activities including refresher training, update training, and PKT
  • Sensitize to training needs and understand learning requirements of different learning groups
  • Liaison with the Quality and Operations team to identify, screen, and execute process improvement plans
  • Execute training tasks/assignment on short notice
  • Take accountability for new hires performance during the OJT period, including attrition
Functional/Operational Responsibilities
  • Monitor calls of each advisor every week during OJT and provide immediate feedback in case of failed call
  • Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation
  • Document feedback signed off by concerned parties
  • Monitor calls across teams (cross monitoring) every month
  • Nominate and groom floorwalkers amongst the team regularly
  • Conduct process refreshers and Policy refreshers
  • Nominate advisors to conduct buzz sessions
  • Handle all escalation calls for the team
  • Share good calls & bad calls, create product level FAQs
  • Nominate hall of fame & hall of shame for OJT Batch
  • Conduct buzz sessions for any updates and share new information with the team, including targets for the day
  • Check login schedules
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance, and attendance

Preferred Skills:

  • Strong communication skills in English

Critical Competencies:

  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task

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