Expert Support Specialist

2 weeks ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000

Job Description:

We are seeking a highly skilled and motivated Support Analyst to join our team. The ideal candidate will have excellent problem-solving skills, be able to work in a fast-paced environment, and possess strong communication skills.

Key Responsibilities:

  • Develop and monitor dashboards to detect issues related to application, infrastructure, and security incidents.
  • Provide primary operational support for multiple software applications.
  • Employ deep troubleshooting skills to improve availability, performance, and security.
  • Perform postmortem analyses on production incidents to assess business impact.
  • Create dashboards and alerts for monitoring the platform.
  • Participate in an on-call rotation.
  • Automate toil by building software and automation.
  • Analyze major incidents and work towards permanent fixes.
  • Establish and publish regular KPIs/metrics for measuring performance.
  • Perform integrations between components and monitoring tools.
  • Lead hypercare events internally.
  • Responsibly log incidents.

Required Skills and Qualifications:

  • Education: 4-year degree in computer science or a related field.
  • Experience: Minimum 5 years of experience in a production support role.
  • Hands-on problem-solving and troubleshooting.

Benefits:

At Inspire Brands, we offer a dynamic and inclusive work environment with opportunities for growth and development. We are committed to equal employment opportunities and provide a fair and inclusive environment for all employees and applicants.

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