Senior Business Process Leader

22 hours ago

Agra, Uttar Pradesh, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000

Our organization is a leading provider of customized Business Process Management (BPM) services. We specialize in helping clients stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

Job Title: Operations Supervisor

Job location:

Experience: Min 5 years of experience and currently working as Operations Supervisor for Telecom process.

Education: Graduate Must

Looking for Diversity profiles only

Role & Responsibilities:

  • Lead a group of Team Leads and associates to meet all SLA's relative to any and all functions in the Department
  • Maintain daily, weekly and monthly production reports
  • Drive customer experience metrics
  • Meet all key SLAs and KPIs
  • Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects
  • Provide recommendations for strategies and process improvements to add value to teams and clients
  • Coordinate with other internal support teams to ensure seamless production by the operations team

Knowledge and Skills

  • Good Analytical and Logical Skills
  • Good knowledge of MS Office
  • Team Leading Skills
  • Mentoring and motivating skills.
  • Coaching and feedback skills.
  • Positive attitude
  • Flexibility to work in shifts
  • Confident
  • Energetic and Enthusiastic

Benefits Include:

• Opportunities for career growth and professional development

• Collaborative and dynamic work environment

Disclaimer:

We follow a fair, transparent, and merit-based hiring process. Never ask for money at any stage. Be aware of fraudulent offers and always verify through our official channels

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