Senior Team Lead

1 month ago

Chennai, Tamil Nadu, India NTT Full time

About the Role

The Senior Team Lead, Critical Facilities Operations and Maintenance is a management role responsible for ensuring the day-to-day operations, maintenance, and improvements to the physical infrastructure of the data centre. This role provides training, expertise, and experience to their critical facilities operations/maintenance team(s). Regular, predictable attendance is essential for satisfactory performance.

Key Responsibilities

  • Supervise the Data Centre Technicians and the Facilities Technicians.
  • Operate and maintain the data centre in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9's).
  • Task out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health, and Life Safety.
  • Provide tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
  • Ensure the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
  • Analyze data centre equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
  • Conduct in-depth training with the Data Centre Technicians on equipment, PM's, QA, and CFOps procedures/processes.
  • Manage and maintain all training documentation; provide documentation to HR.
  • Ensure the data centre operates at maximum efficiency, including analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
  • Work with customers to provide successful installs that exceed expectations – delight the customer.
  • Supervise the safety and well-being of all CFOps team.
  • Responsible for shift assignments, timekeeping review & approval, and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.
  • Write and review non-critical and critical Method of Procedures (MOP's), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP), and provide input.
  • Supervise the execution of non-critical and critical Method of Procedures and ensure their thorough completion.
  • Perform other duties as assigned.

Requirements

  • Strong background in electrical and mechanical systems design review, layout, installation, commissioning, and operations.
  • Expert knowledge of low voltage systems, including fire, security, and PLCs.
  • Expert knowledge of NFPA Electrical, Fire, and Life Safety and building codes.
  • Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues.
  • Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA, and state regulations).
  • Experienced with data trending/tracking and analysis and ability to rapidly learn and use PC-based, integrated critical monitoring systems.
  • Strong supervisor skills.
  • Excellent communication skills, both written and oral.
  • Extensive hands-on experience installing, maintaining, and troubleshooting large commercial and industrial mechanical & electrical systems, including:
    • 12kV switchgear.
    • 480/277 and 208/120 volt electrical generation and distribution systems.
    • Diesel-powered AC generator plants up to 2MW.
    • Static UPS systems.
    • Multi-string flooded cell batteries and monitoring systems.
    • Static switches.
    • PLC and relay logic control.
    • Power monitoring systems.
    • Data centre power distribution and management systems.
    • VFD Drives.
    • Large Centrifugal Chillers.
    • Cooling Towers.
    • Water Treatment Systems.
    • HVAC equipment.
    • Computer Room AC Units (CRACs).
    • Kyoto Cooling Units (where applicable).
    • Operating Building Management and Industrial PLC Control Systems.
    • Emergency Standby Diesel Generator System.
    • Fuel/Oil systems, Fuel/Oil Day tanks, and Fuel/Oil Storage Tanks.
    • Knowledge of NFPA 25, sprinkler, and dry-stand pipe systems, including Emergency Fire Pump (where applicable).
    • Chilled/Condenser Water Pump.
    • Well/Vault or Sump Pump.
    • Domestic Water systems, including BackFlow Prevention devices.
  • Proficient with MS Office Suite (Word, Excel, PowerPoint, Project).
  • Ability to train the electrical and mechanical teams on the systems and the procedures.
  • Ability to conduct power & fire system capacity, safety, and code compliance assessments.
  • Ability to operate in and promote a rigorous process-driven, team environment.
  • Ability to logically analyze and solve problems.
  • Ability to multi-task multiple projects.
  • Detailed-oriented.

Academic Qualifications and Certifications

  • Bachelor's degree or equivalent in Engineering or similar field required.

Required Experience

  • Solid experience in data centre and/or critical facilities.
  • Developing experience managing and motivating critical facilities operations and maintenance teams.

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