Head Butler

3 weeks ago


Udaipur, Rajasthan, India Accor Full time

Job Title: Head Butler

Job Summary:

We are seeking a highly skilled and experienced Head Butler to oversee the day-to-day operations of the Butler department at Fairmont Udaipur Palace. The successful candidate will be responsible for directing the work assignment of supervisory and non-supervisory personnel, monitoring butlers to ensure residents receive prompt and courteous service, and informing other operating departments of matters concerning to Butlers operations.

Key Responsibilities:

  • Direct and supervise the work of butlers to ensure exceptional service delivery to residents.
  • Monitor and control consumption of resident supplies.
  • Assist in monitoring and controlling relevant procedures including lost and found, key control, security and emergency procedures, health and safety for employees and residents.
  • Perform related duties and special projects assigned.
  • Ensure that butlers deliver the Fairmont touch by exceeding the resident's expectations and providing proactive personalized service.
  • Ensure that up selling is optimized and hotel products and facilities are utilized to the utmost by all residents.
  • Ensure that butlers receive appreciation for their efforts in the form of regular feedback and recognition.
  • Ensure that the team adheres to the core values and the brand dimension of Fairmont Udaipur.

Requirements:

The ideal candidate will have a passion for excellence and a flair for exceptional hospitality. They will be a natural leader with excellent communication and interpersonal skills, and will be able to work effectively in a fast-paced environment.

What We Offer:

As a member of our team, you will have the opportunity to work in a luxurious and dynamic environment, with a focus on delivering exceptional service to our residents. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.


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