Business Development Professional

2 days ago

Noida, Uttar Pradesh, India beBeeStrategic Full time ₹ 9,00,000 - ₹ 12,00,000
Account Growth Specialist

Job Summary:

As an Account Growth Specialist, you will be responsible for driving business growth through effective account management and strategic planning. This role requires a strong understanding of customer needs and the ability to develop and execute plans to meet those needs.

Key Responsibilities:

  • Act as the primary point of contact between customers and our delivery and account management teams.
  • Develop and implement strategies to increase revenue and improve customer satisfaction.
  • Manage ongoing engagements including implementation, change requests, renewals of contracts, and additional resource deployment.
  • Collaborate with delivery teams and CRM to review progress of implementations and new business opportunities.
  • Participate in mining new business cases for clients, including proof of concepts and demos.
  • Develop proposals for new opportunities in coordination with CRM and business heads.
  • Maintain and update opportunities in compliance with opportunity engagement and account process guidelines.
  • Build and nurture relationships with key decision-makers and users.

Customer Satisfaction:

  • Manage customer satisfaction ensuring high standards are met.
  • Obtain client sign-offs and acceptance for every delivery milestone.
  • Collect customer feedback post-delivery for all implementations.

Customer Retention:

  • Ensure delivery and demonstrate the value proposition by leveraging industry best practices, thereby retaining accounts against competition.

Implementation:

  • Responsible for end-to-end delivery, taking over from presales after order receipt, including hand-off process, project sign-offs, and site go-live dates.
  • Lead or act as system analyst when required.
  • Manage and resolve operational issues related to technical and delivery aspects of specific engagements.

Collection and Billing:

  • Manage billing, contracting, invoice raising, and payment collection as per agreed terms and timelines.

Qualifications and Experience:

  • MBA and/or engineering degree from a premier institute.
  • 6 to 9 years of relevant experience with 4-5+ years post-MBA experience in delivery, project management, client engagement, or presales.

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