Help Desk Associate

1 week ago

Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 7,50,000

IGT Solutions is hiring a Customer Support Expert to join our Gurugram team.

The ideal candidate will be passionate about delivering exceptional customer service and building a rewarding career in the banking and financial services sector.

As a Customer Support Expert, you will be responsible for providing outstanding support over the phone for banking and financial services.

You will handle a high volume of inbound and outbound calls, addressing customer inquiries, concerns, and account-related questions.

Key Responsibilities:

  1. Provide outstanding customer service over the phone for banking and financial services.
  2. Handle a high volume of inbound and outbound calls, addressing customer inquiries, concerns, and account-related questions.
  3. Efficiently and accurately resolve customer issues, ensuring a positive and professional experience.
  4. Maintain detailed and accurate records of customer interactions and transactions.
  5. Collaborate with team members to achieve service level agreements and departmental goals.

What We Offer:

  1. A competitive salary and a clear path for career growth in the banking and financial services industry.
  2. Comprehensive training to make you a service expert.
  3. Flexible working arrangements to suit your needs.
  4. A vibrant and supportive work culture.

Immediate joiners are highly preferred. If you're ready to start your journey with a global leader and make a real impact in the world of financial services, we'd love to hear from you.

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