IT Service Management Specialist

2 days ago

Tirupati, Andhra Pradesh, India beBeeServiceManagement Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title: IT Service Management Specialist

Job Description:

We are seeking an experienced IT service management specialist to join our team. The ideal candidate will have a strong background in IT service management, with expertise in ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, and Predictive Intelligence.

The successful candidate will be responsible for designing, developing, testing, and configuring business requirements on the ServiceNow platform. This includes capturing requirements from business stakeholders and SMEs through demonstrations and workshops, coordinating with internal/external stakeholders for development of user stories, configurations, and delivering results on agreed timelines.

Additionally, the candidate will configure modules, develop custom solutions as required through scripting and software development, prepare high-level designs (HLD) and low-level designs (LLD), architecture designs, and technical documentation as specified and internally required.

The ideal candidate will also work with the platform team to update technology direction and strategy, manage BAU tasks, and provide value-based assessments and workshops to help maximize business results from ServiceNow software.

Required Skills and Qualifications:

  • A minimum of 5+ years of experience in IT software, custom app development, with a minimum of 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence and designing KPI driven Reporting & Dashboards.
  • Develop & manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual etc.

Benefits:

This role offers a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.

Others:

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about IT service management and have the required skills and qualifications, please submit your application.

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