Service Delivery Manager

3 days ago


Tirupati, Andhra Pradesh, India beBeeService Full time ₹ 21,00,000 - ₹ 26,00,000
Senior Service Management Professional

 

  • Job Description:

The role involves overseeing the Service Management platform to ensure error-free operations in alignment with business needs and ITIL best practices. This includes owning the platform, ensuring efficient workflows, automations, and integrations.

Key responsibilities include managing platform administration, AI-driven automation, optimizations, and integrations, as well as driving policies and procedures for platform governance.

Other critical tasks involve initiating and leading tool enhancements and automations for process improvements, providing subject matter expertise in ITSM and CMDB tool architecture and service map configurations.

Accountabilities also include request management, driving continuous improvement, volume reductions through innovative technical solutions, leading KPI and reporting for all service management processes, and managing vendors and contracts.

Additionally, this role entails preparing annual team budgets and managing expenses for the service management team, managing and mentoring technical resources to drive organizational objectives and platform stability.

Responsibilities extend to tracking and managing risk and audit items for the team, providing support for planning and achieving learning and development goals of the team.

 

  • Required Skills and Qualifications:
  • Strategic leadership and vision
  • IT Service Management experience
  • Platform administration and governance
  • AI-driven automation and integration
  • Excellent communication and interpersonal skills
  • Ability to manage multiple projects simultaneously

 

  • Benefits:

This position offers a competitive salary package and opportunities for growth and development within a dynamic organization.

  • Others:

A positive work environment, flexible working arrangements, and regular training sessions are also available.



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