Head of Customer Engagement

2 weeks ago


Mumbai, Maharashtra, India beBeeRelationship Full time ₹ 15,00,000 - ₹ 25,00,000
Customer Relationship Manager

The CRM Manager is responsible for developing and executing customer retention and loyalty strategies.

This role requires a high level of analytical skill and proficiency in Excel, dashboards, and reporting tools to oversee the implementation and optimization of the CRM platform.

  • Create effective segmentation models for targeted campaigns.
  • Analyze customer data to build lifecycle marketing campaigns.

The ideal candidate will have prior experience working with high net worth individuals (HNIs) and be able to handle customer calls, relationship management, escalations, and conflict resolution.

This position requires excellent written and verbal communication skills, as well as the ability to collaborate with sales, design, and marketing teams to deliver personalized customer experiences.


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