
Operational Efficiency Lead
1 week ago
The Operations Excellence Manager is responsible for overseeing and optimizing end-to-end business operations while ensuring high-quality service delivery.
- Business Transformation (80%): Implement an operational excellence framework to drive efficiency and stakeholder collaboration, formulate KPI tables, identify improvement initiatives, drive innovation and automation, and engage the employee base in various operational excellence initiatives.
Key responsibilities include:
- Client management
- People & performance management
- Cross-functional team leadership
- Process efficiency
- Stakeholder collaboration
- Business growth
Required Skills and Qualifications
- At least 2+ years of experience as an Assistant Manager or Manager
- Strong Analytical & Problem-Solving Skills
- Demonstrated project/program management skills
- Extensive understanding of mistake proofing & automation tools
- Lean Six Sigma GB certified (or BB trained)
- Experience of E-Commerce / Internet Industry either directly with organizations in this space or indirectly as a service provider
- People management skills
- Great communication skills, Self-Motivated Independent worker, Excellent interpersonal skill
- Strong stakeholder and client management skills
- Ability to lead and manage a diverse team across multiple functions
- Excellent analytical, problem-solving, and decision-making abilities
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