Senior Retail Operations Lead

16 hours ago


Alwar, Rajasthan, India beBeeRetail Full time ₹ 12,00,000 - ₹ 15,00,000
Lead Store Operations

Looking for a seasoned leader to oversee daily store operations, drive sales growth, and deliver exceptional customer experiences. As a senior retail professional, you will be responsible for managing the team, fostering a positive work environment, and consistently meeting sales targets.

About Us

We are a premium shoemaker dedicated to craftsmanship, timeless design, and honest shoemaking. Our flagship store is opening in Bombay, and we are seeking an experienced Store Manager to lead our team and embody our values.

Main Responsibilities:
  • Leadership & Team Management
    • Recruit, train, and mentor store staff.
    • Foster a culture of excellence, accountability, and customer-first service.
    • Set and track performance goals for the team.
  • Customer Experience
    • Ensure every customer receives premium, personalized service.
    • Resolve escalations with professionalism and empathy.
    • Build long-term relationships with clients and repeat customers.
  • Sales & Growth
    • Drive sales performance and consistently achieve store targets.
    • Monitor KPIs and implement strategies for improvement.
    • Support and execute in-store events, launches, and brand activations.
  • Operations & Inventory
    • Manage daily store operations to ensure efficiency and quality.
    • Oversee inventory, stock levels, and replenishments.
    • Generate weekly/monthly reports on sales, customer insights, and operations.
  • Visual Merchandising & Brand Identity
    • Maintain our premium retail standards in displays and presentation.
    • Ensure the store reflects craftsmanship, timeless design, and attention to detail.
    Requirements:
    • 6+ years of experience as a Store Manager, preferably in luxury/fashion/footwear.
    • Proven success in leading teams and achieving sales targets.
    • Strong people management, communication, and problem-solving skills.
    • Passion for artisanal products, craftsmanship, and premium customer service.
    • Proficiency with POS and inventory management systems.
    • Fluent in English; Hindi/Marathi.
    • Self-motivated, detail-oriented, and able to work in a dynamic retail setup.


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