Hospitality Service Representative
4 weeks ago
Our ideal candidate possesses excellent communication skills in English and Malayalam, both written and verbal. They should have a strong customer relationship management (CRM) skillset, as well as the ability to multitask and prioritize tasks effectively.
Key Responsibilities:
- Providing exceptional customer service experiences to guests.
- Managing customer relationships and resolving issues in a timely and professional manner.
- Developing and maintaining a deep understanding of customer needs and preferences.
- Collaborating with colleagues to ensure seamless guest experiences.
- Staying up-to-date with company policies and procedures.
- Demonstrating a positive attitude and willingness to go above and beyond to exceed guest expectations.
- Proficient in using MS Office applications.
Requirements:
- 1-3 years of experience in a guest relations or customer service role.
- Flexibility to work in a fast-paced environment and adapt to changes.
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