Hospitality Service Representative

4 weeks ago


Cochin, Kerala, India JobStars HR Solutions Pvt Ltd Full time

Our ideal candidate possesses excellent communication skills in English and Malayalam, both written and verbal. They should have a strong customer relationship management (CRM) skillset, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities:



  • Providing exceptional customer service experiences to guests.
  • Managing customer relationships and resolving issues in a timely and professional manner.
  • Developing and maintaining a deep understanding of customer needs and preferences.
  • Collaborating with colleagues to ensure seamless guest experiences.
  • Staying up-to-date with company policies and procedures.
  • Demonstrating a positive attitude and willingness to go above and beyond to exceed guest expectations.
  • Proficient in using MS Office applications.

Requirements:



  • 1-3 years of experience in a guest relations or customer service role.
  • Flexibility to work in a fast-paced environment and adapt to changes.


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