Senior Pre-Sales Consultant

1 day ago

Gurgaon, Haryana, India HITACHI INDIA PVT. LTD Full time
Job Title: Presales Lead – EMS & APM practices - Hitachi Systems

Job Summary: We are seeking a highly skilled Pre-Sales Lead to join our team at Hitachi Systems India Private Limited. The successful candidate will be responsible for leading pre-sales activities, including solution design, capacity planning, and licensing for Microfocus/OpenText and other leading EMS/NMS products.

Key Responsibilities:

* Develop and maintain in-depth knowledge of leading APM tools, including Dynatrace, AppDynamics, and Newrelic.
* Expertise in various licensing and deployment models of leading ITSM, EMS/NMS, and APM tools.
* Highly skilled in bid management process, including RFP/RFQ/EOI summarization, scope of work, pre-bid queries, BoM/BoQ, and bid responses.
* Ability to understand technical and financial impacts, delivery schedules, and payment clauses in RFP/RFQ.
* Prepare comparative analysis and devise bid-winning strategy.
* Strong documentation skill in creating Technical Solution documents covering SRS, High-Level and Low-Level Design, User Acceptance, Build and Integration, and Assumptions and implementation plan.
* Understanding of OEM membership and knowledge of various partner portals.
* Good knowledge of Microfocus/OpenText ITOM tools and practices.
* Good understanding of various modules and their inter-dependencies and integrations, including AM, SM, SiteScope, SMAX, UCM, OO, OMI, OBR, OBM, BVD, NOM/NNMi.
* Good understanding of Helpdesk, ITSM, and ITIL standards, compliance, and practices.
* Exposure to multiple OEM products and solutions, including HP, MicroFocus/OpenText, BMC, CA, ServiceNow, ManageEngine, Splunk, Dynatrace, Solarwinds, Dynarace, AppDynamics, etc.
* Knowledge of SLA, high-availability, and application performance management.

Requirements:

* At least 5 years of experience in pre-sales activities, including solution design, capacity planning, sizing, licensing, and compliance for Microfocus/OpenText and other leading EMS/NMS products, solutions, and services.
* Meeting with prospective customers as a trusted advisor, developing a deep understanding of their current environment, key business challenges, and goals, and helping them envision the benefits that can be realized.
* Knowledge and experience in patch management tools.

Personal Attributes:

* Ability to think strategically, balancing long and short-term priorities.
* Ability to efficiently prioritize and organize competing work demands with little oversight.
* Excellent email etiquette.
* Excellent written and verbal communication skills.
* Excellent analytical and problem-solving skills.
* Excellent documentation and presentation skills.

Company Overview:

Hitachi Systems is committed to promoting sustainability management and supporting social innovation initiatives within the Hitachi Group to achieve the goal of contributing to the realization of a truly affluent society, as stated in the Corporate Philosophy. Through our ability to solve real-world problems in various industries, we have built up a vast service infrastructure and well-trained human resources that have a solid understanding of our customers' business requirements. This can be utilized to provide a range of digitalization services and comprehensive support for our customers' digital transformations by offering Hitachi's Lumada, which utilizes advanced digital technology as well as unique services in collaboration with our partners. In addition to solving social issues, we pledge to continue our efforts to improve social value, environmental value, and economic value. We aim to help boost people's overall quality of life and provide even higher value to our customers.

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