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Salesforce Service Cloud Technical Expert
2 weeks ago
Service Cloud Architect
About the Position:
We seek a seasoned technical expert in Salesforce Service Cloud to fill this critical role. The ideal candidate will combine deep Service Cloud expertise, strategic vision, and hands-on technical ability with proven experience in managing distributed teams and ensuring successful project execution.
Main Responsibilities:
- Solution Architecture & Design: Define and own the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale.
- Technical Governance & Administration: Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.
- Technical Leadership & Mentorship: Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants.
- Project Delivery & Execution: Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.
- Innovation & Continuous Improvement: Stay ahead of Salesforce Service Cloud releases, AppExchange products, and industry innovations.