Global Customer Service Ambassador
2 weeks ago
The role of an International Customer Support Executive at Recrudo Labs is a critical component of our global business operations. This position plays a key role in delivering exceptional customer service to our international client base, ensuring their satisfaction and loyalty.
Key Responsibilities:
- Provide timely and effective support to customers via email, phone, and chat
- Assist customers with product information, orders, shipments, and returns
- Offer technical support and troubleshooting for product-related concerns
- Collaborate with internal teams to resolve customer issues promptly
- Meet service level agreements and performance metrics
- Identify and escalate priority issues to management
- Contribute to knowledge base and process improvement initiatives
- Assist with language translations and cultural nuances for international customers
- Participate in regular training and upskilling programs
- Manage multiple tasks and prioritize workload effectively
Required Qualifications:
- Bachelor's degree in Business Communication or a related field
- Proven experience in international customer support or a related role
- Fluency in English and at least one other major language
- Strong cultural awareness and sensitivity
- Excellent verbal and written communication skills
- Ability to work flexible hours, including weekends and holidays
- Proficiency in using CRM software and other support tools
- Strong problem-solving and decision-making abilities
- Ability to work well under pressure and in a fast-paced environment
- Outstanding organizational and time management skills
communication,multitasking,customer service,time management,cultural awareness,customer support
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