Senior Associate

6 hours ago

Alleppey, Kerala, India beBeeRisk Full time ₹ 86,79,300 - ₹ 1,53,25,500

Optimizing Card Operations and Chargeback Processes

Our organization seeks a skilled professional to lead chargeback management processes, optimize dispute resolution efficiency, and ensure compliance with card scheme regulations.

Key Responsibilities:
  • Chargeback & Dispute Management
    • Monitor daily chargeback cases to minimize financial exposure for the bank, merchants, and cardholders.
    • Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
    • Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
  • Dispute Loss Reduction
    • Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
    • Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.
    • Share regular insights with stakeholders to improve dispute win rates and reduce loss ratios.
  • Process Optimization & Risk Control
    • Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
    • Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
    • Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant and cardholder experience.
  • Cross-Functional Collaboration
    • Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
    • Provide input during product design and rollout to ensure risk controls are embedded from inception.
    • Support business decisions by presenting data-driven insights and risk impact assessments.
  • Compliance & Quality Monitoring
    • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.

This role requires a detail-oriented individual with excellent analytical skills, who can effectively collaborate with cross-functional teams and drive process improvements.

The ideal candidate will have a strong understanding of retail banking operations, card schemes, and risk management principles.

In return, we offer a challenging and rewarding work environment that values innovation, teamwork, and continuous learning.

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