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Senior Associate

4 weeks ago

Alleppey, Kerala, India TriOptus Full time

Title: Senior Associate - Retail Banking Ops-Cards Operations Issuing

Location: REMOTE

Duration: 6 months

Type: Contract

Role Overview

The Chargeback & Card Financial Operations Specialist is responsible for managing end-to-end chargeback handling strategies to safeguard the bank, merchants, and cardholders from financial losses. This role involves implementing effective processes, ensuring compliance with card schemes, and supporting business decisions by balancing risk and service. The position also plays a key role in training, process optimization, and building strong relationships with internal stakeholders and external partners.

Key Responsibilities

  • Chargeback Management & Dispute Reduction
  • Develop and implement daily chargeback handling strategies to minimize financial losses.
  • Analyze disputes and advise acquiring merchants on effective dispute reduction strategies.
  • Process & Financial Controls
  • Establish, maintain, and improve operational processes to strengthen financial controls.
  • Drive initiatives to enhance and optimize profitability for both merchant acquiring and card issuance businesses.
  • Business Partnership & Risk Management
  • Collaborate with product and promotions teams to support current and future business requirements.
  • Ensure an appropriate balance between risk mitigation and customer service excellence.
  • Compliance & Governance
  • Monitor and implement compliance requirements mandated by card schemes (Visa, Mastercard, JCB, CUP, Diners, and regional switches).
  • Develop and maintain internal procedures, compliance programs, and agreements to support product implementation and dispute resolution.
  • Training & Stakeholder Management
  • Design and deliver training programs for card center staff to build expertise in financial and chargeback processes.
  • Build and maintain strong relationships with member banks, ensuring effective service level agreements (SLAs) with internal and external departments.
  • Quality & Performance Monitoring
  • Monitor and evaluate quality performance of financial and chargeback operations.
  • Provide insights and recommendations to improve operational efficiency and dispute resolution outcomes.

Qualifications & Skills

  • Bachelor's degree in Finance, Business Administration, or related field (Master's preferred).
  • Strong experience in card operations, chargebacks, and dispute management.
  • Sound knowledge of Visa/Mastercard/other card scheme regulations and compliance requirements.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication and stakeholder management abilities.
  • Ability to balance business growth, risk management, and customer service.