IT Infrastructure Management Professional

2 weeks ago

Madurai, Tamil Nadu, India beBeeInformation Full time ₹ 9,00,000 - ₹ 12,00,000
IT Operations Specialist Role Overview

We are seeking a skilled IT operations professional to fill this role. As a key member of our technical staff, you will be responsible for ensuring seamless operations by resolving technical issues, managing systems and networks, and enhancing efficiency through collaboration, documentation, and automation.

Key Responsibilities:
  • Respond to and resolve technical issues reported via various channels.
  • Diagnose hardware/software problems and perform installations, configurations, and updates as required.
  • Provide remote support and troubleshooting using remote desktop tools to ensure effective issue resolution.
  • Manage network devices and administer firewall settings to maintain optimal security levels.
  • Maintain detailed records and generate reports using data analysis tools like Google Docs and Sheets.
  • Offer support for login issues, password resets, and general account management tasks.
  • Educate users on IT policies and best practices to promote a culture of excellence.
  • Coordinate with vendors for hardware/software procurement and technical support to drive business outcomes.
  • Utilize APIs to automate and streamline IT processes, increasing efficiency and reducing manual errors.
Required Skills and Qualifications:
  • Bachelor's degree in IT, Computer Science, or a related field.
  • 2+ years of experience in IT asset management, networking, hardware/software support.
  • Strong organizational and project management capabilities to prioritize tasks effectively.
  • Proficiency in troubleshooting tools and remote support platforms to deliver high-quality service.
  • Ability to collaborate effectively with cross-functional teams to drive business success.
Benefits and Requirements:

This role offers a competitive compensation package, including benefits and opportunities for growth and development.

Other Considerations:
  • Experience working with APIs for automation is desirable but not mandatory.
  • Familiarity with network security tools and firewall configuration is an asset.
  • Basic scripting or automation knowledge is beneficial but not essential.

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