
Strategic Business Growth Partner
6 days ago
About the Position:
">As a seasoned Customer Success Manager, you will be responsible for fostering strong relationships with customers, driving software adoption, and identifying new business opportunities. Your expertise in project management and technology adoption will enable you to navigate complex customer needs and develop effective solutions.">Key Responsibilities:
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- Manage customer expectations through open communication and proactive issue resolution">
- Maintain accurate documentation of account details and activities">
- Monitor customer health, adoption, and sentiment across products and verticals">
- Develop success plans with measurable business outcomes for customers">
- Identify and mitigate risks of churn or downgrade">
Requirements:
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- 3-5 years of experience in CSM, sales account management, or customer-facing roles">
- Experience with customer analytics platforms preferred">
- Self-starter with a proven track record of driving customer success">
- Ability to multitask, prioritize, and scale">
- Strong presentation, verbal, and written communication skills">
- Flexible, adaptable team player with strong interpersonal skills">
Benefits:
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- Opportunity to work with a global leader in strategic response management software">
- Collaborative and dynamic work environment">
- Professional growth and development opportunities">
Keyword: CustomerSuccessManager
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