Healthcare Operations Director

2 weeks ago


Bengaluru, Karnataka, India 2070Health Full time
About 2070 Health

2070 Health is a pioneering healthcare-focused Venture Studio that sets up innovation platforms, building transformative healthcare companies from scratch. Our platform discovers disruptive opportunities in whitespaces, closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business.

About the Stealth Company

We are building India's leading infusion business, focused on delivering best-in-class outcomes, exceptional patient experiences, expanded access, and curated ancillary services through daycare centres. We seek a City Operations Head who will launch new clinics/daycare centres, manage operations, and maintain relations.

Key ResponsibilitiesClinics/Daycare Centres Set-up and Launch
  • Lead the planning, execution, and successful launch of new clinics/daycare centres
  • Manage all aspects of centre readiness, including infrastructure, design equipment, staffing, and supplies.
Operations Management:
  • Lead clinic operations, ensuring efficient processes, optimal resource use, and financial oversight.
  • Implement and monitor SOPs to maintain high standards of care, safety, and service delivery.
Doctor Relationship Management:
  • Build and maintain strong relationships with doctors and healthcare professionals/providers
  • Ensure effective communication and coordination with medical teams to support patient care and clinic growth.
Patient Experience and Journey Management:
  • Ensure a superior patient experience by overseeing all aspects of the patient journey
  • Implement strategies to enhance patient satisfaction, address concerns, and promote a culture of empathy and patient-centric care.
Requirements
  • 7-10 years of experience in hospital management, healthcare operations, or a related field.
  • Preferred: someone who has set up or managed healthcare facilities/clinics and has in-depth knowledge about clinical operations
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with healthcare providers.
  • Strategic thinking and problem-solving skills.
  • Experience in driving digital initiatives and managing revenue targets.


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