System Operations Specialist

1 week ago


Gurgaon, Haryana, India blackNgreen Full time

At blackNgreen, we are seeking a skilled System Operations Specialist to join our team. The ideal candidate will have strong technical expertise in Telecom, VAS, SIP/SS7/IN protocols, IVR, OBD, SMS Call Flows and experience in Technical Operations.

We offer a competitive salary of $85,000 per year, commensurate with experience.

About the Role

This is a unique opportunity to work in a fast-paced environment where you will be responsible for:

  • Application Troubleshooting and Debugging: Diagnose and troubleshoot application-related issues, including detailed log analysis and debugging across system, DB, and application logs on both Linux and Windows servers.
  • Ensure resolution of technical issues within defined SLA parameters.

Our ideal candidate will possess excellent communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.

Responsibilities
  • Maintain 99.999% service uptime, minimizing downtime through continuous system, network, and application performance monitoring.Analyse system performance and implement optimizations.
  • Oversee configuration and deployment of new services, including patch updates and service migrations to ensure operational stability.
  • Apply best practices for system configurations and version control.

The successful candidate will be able to maintain comprehensive documentation of system configurations, processes, and troubleshooting steps, and generate regular reports on system performance, uptime, and service status.

Benefits
  • Friendly and dynamic work environment.
  • Opportunities for professional growth and development.


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