Support Specialist

2 weeks ago

Surat, Gujarat, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

Seeking Support Specialist to Assist Authors

We are looking for a skilled individual to provide excellent support to our authors, addressing their queries and concerns via email and phone calls. This role plays a vital part in ensuring a seamless experience for writers.

Key Responsibilities:

  • Respond to user inquiries and resolve issues efficiently
  • Upsell premium services and add-ons to increase revenue
  • Educate users about additional publishing services such as cover design and distribution options
  • Collect insights from users to inform product improvements

Requirements:

  • Strong communication skills (verbal and written) for assisting users and conveying information clearly
  • Fluency in Hindi for engaging with users who speak the language
  • A customer-centric mindset with a genuine passion for helping users succeed
  • A proactive attitude toward upselling and promoting high-value services
  • Ability to gather insights from user interactions and report key findings

We offer a dynamic work environment where you can learn and grow with us.

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