Payroll Operations Coordinator

7 days ago

Borivli, Maharashtra, India beBeePayroll Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

We are seeking an experienced and skilled professional to join our team as a Payroll Specialist. This role involves managing payroll processes, ensuring accuracy, and providing excellent customer service.

Key Responsibilities:

  • Understand and analyze client payroll processes as per business rules.
  • Accurately execute payroll tasks as a hands-on processor.
  • Escalate complex issues and seek advice when needed.
  • Follow work instructions and highlight any anomalies.
  • Participate in client calls and manage documentation.
  • Perform root cause analysis and recommend corrective actions.
  • Suggest improvements to payroll processes and metrics.
  • Update daily process metrics and maintain Management Information System (MIS).
  • Provide exceptional customer service with attention to detail.
  • Ensure timely completion of assigned tasks.
  • Maintain confidentiality of client data.
  • Actively contribute to team and organizational activities.

Required Skills and Qualifications:

  • Knowledge of payroll processes, especially US Payroll.
  • Strong command of written and verbal English.
  • Proficiency in MS Office, especially Excel.
  • Familiarity with SuccessFactors is a plus.
  • Education: Bachelor's degree (any discipline).
  • Experience:
  • Essential: 1-2 years of experience in US Payroll Management.
  • Desirable: Experience in the Business Process Outsourcing (BPO) industry.

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