Customer Focused Technical Specialist

5 days ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 50,00,000 - ₹ 75,00,000

Technical Support Specialists play a crucial role in ensuring seamless IT operations.

We are seeking an exceptional candidate to join our Service Desk Voice Support team. The ideal candidate will possess excellent communication skills, a passion for resolving technical issues efficiently, and a customer-centric approach.

Key Responsibilities:
  • Provide first-level technical support via voice (calls), chat, and email.
  • Troubleshoot and resolve issues related to VPN connectivity, Microsoft Office 365, driver installations, Active Directory, basic networking, and operating systems.
  • Utilize ticketing tools such as ServiceNow, Remedy, or Control-M to log and manage incidents.
  • Ensure timely resolution of issues while maintaining high customer satisfaction.
Mandatory Requirements:
  • Excellent communication skills.
  • Willingness to work in US shifts and 24x7 rotational shifts.
  • 100% Work from Office (no hybrid or remote options).


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