Field Collections Specialist

2 days ago


Guwahati, Assam, India Vodafone Idea Limited Full time

Vodafone Idea Limited, a leading telecommunications service provider in India, seeks a seasoned professional for the role of Field Collections Specialist.

Job Summary

We are looking for an experienced individual to drive retention and collections efforts across our network. As a Field Collections Specialist, you will be responsible for ensuring that assigned agencies deliver exceptional results, meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

The ideal candidate will possess strong negotiation and communication skills, with exposure to customer retention and collection roles. Analytical skills and good process/system knowledge/experience are also essential.

Key Responsibilities
  • Drive assigned retention and collection agencies to achieve KPIs and SLAs.
  • Evaluate agency performance, identify areas for improvement, and develop strategies to enhance productivity.
  • Maintain accurate records and reports, utilizing data to inform decision-making.
  • Develop and implement training programs to improve team member skills and competencies.
Requirements
  • Graduate/PG degree in any field.
  • Excellent communication and presentation skills.
  • Strong analytical and problem-solving abilities.
  • Familiarity with MS Office and presentation software.
About Us

Vodafone Idea Limited, a joint venture between the Aditya Birla Group and Vodafone Group, is committed to delivering exceptional customer experiences and driving growth in the Indian market.

Salary Estimate

The estimated salary for this role ranges from ₹ 6.5 lakhs to ₹ 10.5 lakhs per annum, depending on location and experience.


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