International Client Support Representative

1 week ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000

Job Overview:

We are looking for professionals to handle inbound/outbound calls, chats, or emails for international clients. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

  • Handle customer queries via phone, email, or chat for international clients.
  • Provide accurate information and effective solutions within agreed timelines.
  • Ensure a positive customer experience through active listening and empathy.
  • Maintain call/chat/email quality standards and follow protocols.
  • Document all interactions in the CRM system accurately.
  • Collaborate with team members and escalate issues when required.
  • Meet process KPIs such as AHT, FCR, and CSAT.

Eligibility Criteria:

  • Minimum 1 year of experience in International BPO customer service (freshers with excellent communication may also apply).
  • Willingness to work in night shifts/rotational shifts.
  • Graduation preferred; undergraduates can also apply.

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