Client Services Representative

3 weeks ago

Bengaluru, Karnataka, India archVi Full time
Job Title: Client Servicing Representative

Location: Bengaluru, Karnataka (HQ)

About archVi:

archVi is a trailblazer in PropTech, offering immersive, "phygital" experiences that transform real estate showcasing. Our platform merges 3D visualization, drone-captured 360° views, ad campaign shoots, branding, and communication design to enable developers to present properties—from master layouts and unit comparisons to real-time inventory—with exceptional clarity and engagement. ArchVi's solutions allow homebuyers to explore immersive site tours, inventory details, and interactive layouts anytime, anywhere.

Role Overview:

As a Client Servicing Executive, you will be instrumental in nurturing strong client relationships, steering project delivery, and ensuring client satisfaction. You'll act as the bridge between clients and our delivery teams—design, production, marketing—to guarantee seamless execution of immersive real estate projects.

Key Responsibilities:

1. Client Relationship Management

- Serve as the primary contact for key clients, building lasting partnerships.
- Understand client objectives, challenges, and expectations to deliver tailored solutions.
- Communicate regularly—provide project updates, collect feedback, and proactively resolve concerns.
- Identify upsell/cross-sell opportunities to support business growth.

2. Project & Operations Management

- Oversee projects from inception to delivery, ensuring on-time, high-quality execution.
- Coordinate with internal teams (e.g., 3D visualization, drone shoots, design, marketing) to align project outcomes with client needs.
- Manage vendor relationships, negotiate terms, and ensure smooth external collaborations.
- Identify workflow inefficiencies and propose operational improvements.
- Ensure compliance with company protocols, industry standards, and client-specific requirements.

3. Client Insights & Feedback Loop

- Gather client feedback and communicate actionable insights to relevant internal teams.
- Help drive process enhancements and enhance the client experience.

4. Reporting & Analytics

- Maintain detailed dashboards and reports on project status, client interactions, and satisfaction levels.
- Use analytics to support strategic decisions around upselling, customer retention, and service quality.

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