Client Service Representative/Trading Services Associate

Join our Cleared Margin Client Service Team within Prime Financial Services, where your expertise will drive margin settlement efficiency and risk mitigation. Collaborate with a global team to manage client relationships and ensure seamless operations in a dynamic market environment. Elevate your career by partnering with diverse stakeholders and enhancing our client service offerings.

Job Summary

As a Client Service Representative within the Cleared Margin Client Service Team, you will manage margin settlements for Futures, Options, and OTC Cleared Products. You will liaise with buy-side clients and develop partnerships with internal teams to ensure risk mitigation and operational excellence. Your role will involve providing a controlled environment for counterparty risk management and supporting the prime brokerage/clearing businesses.

Job Responsibilities

- Book client-agreed margin and respond to incoming margin calls.

- Follow up on counterparty failed settlements and investigate disputes.

- Resolve incoming queries regarding client portfolios promptly.

- Escalate issues accurately in line with regulatory requirements.

- Develop the Clearing Client Service offering and generate efficiencies.

- Provide flexible support in a changing market environment.

- Collaborate with internal teams to enhance client service.

- Ensure accurate and timely margin settlements.

- Maintain high levels of accuracy and attention to detail.

- Communicate effectively across multiple lines of business.

- Adhere to strict deadlines and procedures.

Required Qualifications, Capabilities, and Skills:

- Minimum 5 years of external client services experience or similar.

- Possess working knowledge of OTC Derivative products, Futures, and Options.

- Solve problems and develop solutions for clients strategically.

- Exhibit high accuracy, numeracy, and core system skills.

- Communicate effectively with diverse stakeholders.

- Meet clients confidently and deliver feedback on data.

- Adhere to strict deadlines and work methodically.

Preferred qualifications, capabilities, and skills

- Demonstrate strong risk and control awareness.

- Act as a dynamic and proactive team player.

- Build effective relationships with a variety of stakeholders.

- Adapt to changing environments and market conditions.

- Implement process improvements strategically.

- Engage in detailed interactions across business lines.

- Ensure team efficiency and collaboration.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.