Client Support Intern

5 days ago

Bengaluru, Karnataka, India Credque Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Company Overview

Credque is a fast-growing company providing advanced CRM solutions designed for Loan Aggregators, DSAs, and Financial Institutions. Our platform simplifies lead management, automates workflows, and enhances customer engagement. We are committed to delivering seamless technology and exceptional support to help our clients grow their businesses efficiently.

Position Overview

We are looking for a
Client Support Intern
to join our dynamic team. This entry-level position is ideal for freshers who want to build their career in
CRM support, client servicing, and customer success
. The role involves assisting clients with using our CRM, setting up Zoiper IDs for call handling, and coordinating demo appointments with DSAs.

This is an excellent opportunity to gain
hands-on experience in CRM software, technical setup, and client relationship management
.

Roles & Responsibilities

  • Assist client agents in understanding how to use Credque's CRM effectively.
  • Help clients set up Zoiper IDs for taking calls through the CRM system.
  • Respond to client queries and provide timely support through calls, emails, and CRM chat.
  • Call DSAs (Direct Selling Agents) to fix appointments and schedule product demos.
  • Maintain records of client interactions, demo appointments, and feedback in the CRM.
  • Coordinate with the sales and tech teams to ensure smooth client onboarding.
  • Provide basic training support and FAQs to clients using the platform.
  • Learn and adapt to CRM features, updates, and best practices.

Requirements

  • Fresh graduate or pursuing degree/diploma (any stream, preferably IT/Management/Commerce).
  • Basic understanding of CRM or willingness to learn.
  • Good communication skills (English & Hindi preferred).
  • Basic technical knowledge of call dialers/Zoiper will be an advantage.
  • Eagerness to learn client handling and software support.
  • Ability to work in a team-oriented, fast-paced environment.

What We Offer

  • Internship certificate & Letter of Recommendation (based on performance).
  • Hands-on training in CRM, client support, and demo coordination.
  • Exposure to real-time client interactions in the fintech industry.
  • Potential for a
    full-time position
    based on performance.
  • Stipend as per industry standards

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