Senior Hotel Operations Manager

2 days ago

Allahabad, Uttar Pradesh, India beBeeHospitality Full time ₹ 5,00,000
Hotel Operations Leader

This is a key leadership role that oversees all aspects of hotel operations. The successful candidate will support the General Manager in maintaining high service standards, enhancing guest satisfaction, and driving operational success while aligning with organizational goals.

Key Responsibilities:
  • Oversee day-to-day hotel operations, including assigning duties to Heads of Departments (HODs) and monitoring performance to ensure compliance with hotel policies and standard operating procedures.
  • Act as the hotel's Public Relations representative to promote the property within the hospitality industry, local community, and trade associations.
  • Monitor guest feedback across platforms and drive the service recovery process.
  • Ensure full compliance with all operational controls, SOPs, policies, and service standards.
  • Resolve guest complaints promptly and implement effective service recovery strategies.
  • Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.
  • Foster owner loyalty through proactive communication and delivering consistent business results.

Strong problem-solving skills and a guest-first mindset are essential for this role, which requires flexibility, adaptability, and the ability to work night shifts (7 PM to 4 AM IST), Monday through Saturday.

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