Customer Experience Manager

3 days ago

Nagpur, Maharashtra, India beBeeRelationship Full time ₹ 7,00,000 - ₹ 11,00,000

As a key player in maintaining exceptional customer service, you will be instrumental in building long-term relationships and ensuring high levels of satisfaction.

Key Responsibilities:
  • Act as the primary point of contact for customer inquiries via phone or email, providing timely updates and effective issue resolution.
  • Maintain strong, positive relationships with clients through proactive communication and issue resolution.
  • Coordinate with operational teams to resolve service-related concerns and ensure seamless operations.
  • Support account setup, documentation, and order processing while managing escalations and providing proactive communication to customers.
  • Assist in onboarding new clients and guide them on our services.
  • Document customer interactions and maintain accurate records in CRM systems.
  • Gather feedback and share insights with management to enhance the customer experience.
Qualifications & Skills:
  • Bachelor's degree in Business, Logistics, or related field (preferred).
  • 2-3 years of experience in customer service, client relations, or logistics support.
  • Strong verbal and written communication skills.
  • Problem-solving ability with a customer-centric mindset.
  • Knowledge of North American Trucking operations is beneficial.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency in MS Office and CRM tools.

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