Customer Success Leader

2 days ago

India Zaggle Full time

About Us

Zaggle is a leading B2B2C SaaS FinTech company that digitizes spends to drive growth and unlock value through innovative workflows. As a market leader in Spend Management, Zaggle has successfully leveraged technology to deliver seamless experiences for employees and vendors alike. Our platform offers a unified software cum payments solution for employee expenses, benefits, rewards, and vendor payments, backed by partnerships with prominent banks like Kotak Mahindra Bank, ICICI Bank, Yes Bank, SBI Cards, and IndusInd Bank.

We cater to various sectors, including BFSI, Technology, Healthcare, Manufacturing, FMCG, Infrastructure, and Automobile, serving notable clients like TATA Steel, Persistent Systems, Toshiba, Inox, Pitney Bowes, Wockhardt, PCBL (RP –Sanjiv Goenka Group), and Greenply Industries.

Our mission is to revolutionize the way businesses manage their expenses and interactions with customers. Visit our website www.zaggle.in to learn more about our vision.

Key Responsibilities

  • Lead, mentor, and coach a team of Customer Success Managers to ensure high performance, customer satisfaction, and professional growth.
  • Identify and drive opportunities for upselling and cross-selling in collaboration with the sales team to expand customer accounts.
  • Develop and implement best practices and processes to guarantee efficiency and consistency in customer interactions.
  • Conduct regular one-on-one meetings with team members to provide feedback, set goals, and support development.
  • Align customer success initiatives with overall company goals and product roadmap in close collaboration with senior leadership.
  • Monitor customer health metrics (e.g., usage, satisfaction, adoption rates) and proactively address potential issues.
  • Collaborate with Account Managers and Sales teams to ensure smooth transitions from sales to onboarding and ongoing account management.
  • Oversee the end-to-end customer lifecycle, ensuring seamless onboarding, product adoption, and ongoing support.
  • Manage and resolve escalated customer issues, collaborating with other teams as needed to ensure timely resolutions.
  • Collaborate with Product, Marketing, and Sales teams to ensure alignment on customer needs, product features, and go-to-market strategies.
  • Provide insights to the product team based on customer feedback and ensure that customers are informed about product updates and new features.
  • Work closely with the support team to ensure customers receive the necessary help and solutions to any issues they encounter.

Requirements

  • A minimum of 12+ years of experience in customer success, account management, or related roles, with at least 5+ years of experience in a leadership or management position.
  • A proven track record of driving customer satisfaction, retention, and growth in a B2B or SaaS environment.
  • Strong leadership and team management skills with a passion for coaching and developing talent.
  • Exceptional communication and interpersonal skills, with the ability to engage and influence senior-level stakeholders.
  • An analytical mindset with the ability to use data to drive decisions and measure performance.
  • The ability to manage multiple priorities in a fast-paced environment while maintaining a customer-first approach.
  • A deep understanding of customer success methodologies, best practices, and industry trends.
  • Familiarity with customer success software and CRM tools (e.g., Gainsight, Salesforce, Zendesk, HubSpot, etc.).
  • A problem-solving orientation with the ability to think strategically and tactically.
  • Empathy and emotional intelligence, with the ability to navigate complex customer challenges.

Compensation: ₹2000000 - ₹4000000 per annum

  • Customer Success Leader: Drive Growth and Engagement

    14 hours ago

    India Netcore Cloud Full time

    About the RoleWe are seeking an experienced Customer Success Leader to join our team at Netcore Cloud. This is a unique opportunity to drive growth and engagement for our customers.Job DescriptionThe ideal candidate will have 15-20 years of experience in client-facing/account management roles, with a business savvy approach and consultative, problem-solving...

  • Customer Success Manager

    4 days ago

    India Torry Harris Integration Solutions Full time

    About Torry Harris: Torry Harris Business Solutions is a renowned leader in integration-led digital enablement and transformation. We are specialized IT service and Digital product providers – working for over twenty-five years in the integration space towards enhancing digital connectivity. Our Digital Products combined with our core integration...

  • Customer Success Leader for Luxury Brands

    3 weeks ago

    India Glowing Full time

    About the RoleWe are seeking a seasoned Senior Customer Success Manager to join our team at Glowing, a rapidly scaling Generative AI SaaS startup. In this role, you will be responsible for growing a book of business by retaining, expanding, and delighting customers across various globally-admired luxury brands.Your Key ResponsibilitiesManage a portfolio of...

  • Customer Success

    6 months ago

    India Leegality Full time

    Company Mission Leegality is India’s first Document Infrastructure Platform - a radical new digital way for businesses to complete paperwork (agreements, forms and other legal documents). Over the last 7 years, Leegality has changed the way 2000+ Businesses do their paperwork from large enterprises like HDFC, SBI Cards, Federal Bank, ICICI Lombard, Axis...

  • YourTribe | Customer Success Manager

    17 hours ago

    india YourTribe Full time

    Job DescriptionWe’re specifically looking for a customer success manager who will roll up their sleeves and be a part of our team from inside the trenches. You will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent...

  • Customer success manager

    2 days ago

    India Mihup.ai Full time

    Customer Success Manager Location: Kolkata/ Bangalore/ Mumbai/NCR Who we are: Founded in June 2016, Mihup is an AI-powered conversation intelligence platform that provides real-time personalized insights to contact center agents to improve sales and customer experience- resulting in revenue growth, reduced customer churn, and improved brand image. Our...

  • Customer Success Manager

    4 weeks ago

    india TalentSourcers Full time

    Company Overview:Laaveen is a dynamic ambient scenting company with a growing presence in the USA and Japan. Our clientele includes industry leaders such as WeWork, Industrious, Marriott, and Hilton. We pride ourselves on delivering unique, culturally inspired fragrance experiences that foster a sense of calm and connection. As we expand, we’re seeking a...

  • Customer Success Team Lead

    14 hours ago

    India YourTribe Full time

    About the RoleAs a Customer Success Team Lead at YourTribe, you will play a crucial part in crafting and executing customer success strategies that drive growth and satisfaction. You will be responsible for building strong relationships with our customers, collaborating with cross-functional leaders to deliver exceptional experiences.Key Responsibilities:Be...

  • Customer Success Associate

    2 weeks ago

    India Astra Security Full time

    About Us: Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behaviour to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to...

  • Customer Success Associate

    2 weeks ago

    India Astra Security Full time

    About Us:Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behaviour to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to...

  • Customer Success Manager

    3 days ago

    India Mihup.ai Full time

    Customer Success ManagerLocation: Kolkata/ Bangalore/ Mumbai/NCR Who we are: Founded in June 2016, Mihup is an AI-powered conversation intelligence platform that provides real-time personalized insights to contact center agents to improve sales and customer experience- resulting in revenue growth, reduced customer churn, and improved brand image....

  • Customer Success Executive

    6 months ago

    India Trescon Full time

    We attract people who develop the best tech events around the globe. And we’re just getting started. See what we are working on now. Are you the one who falls into the category of “Do what you love. Love what you do”? Then take a tour and discover our most popular career paths. Create something the world’s never seen From 20-people in 2016 to 120...

  • Customer Success Associate

    2 weeks ago

    India Astra Security Full time

    About Us: Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behaviour to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps...

  • Netcore Cloud | Head of Customer Success

    17 hours ago

    india Netcore Cloud Full time

    Customer Success Management - Business Head Customer Success Team | Full-time Can you think of a customer’s success first and what he is or her business is measured on?Do you love to own customers’ KPIs?Do you have the desire to explore multiple verticals and be able to relate to impact.?Are you passionate about investing in people & nurturing them?Have...

  • Customer Success Associate

    6 months ago

    India Data Intensity Full time

    The Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...

  • Customer Success Professional

    2 weeks ago

    India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Full-time with BayOne SolutionsResponsibilities:Required Skills and Qualifications:Customer Success experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, AribaBenefits of a CSM:Increased customer satisfaction and...

  • SocialPilot | Manager

    4 weeks ago

    india SocialPilot Full time

    SocialPilot is seeking a high-energy Customer Success Manager to develop customer relationships that promote retention and loyalty. Location: Remote SocialPilot is seeking a high-energy Customer Success Manager to develop customer relationships that promote retention and loyalty. You will manage the team that directly interacts with our existing clients and...

  • Customer Success Champion

    2 days ago

    India BiteSpeed Full time

    At BiteSpeed, we're on a mission to revolutionize the e-commerce landscape. As a strategic partner to our customers, you'll play a crucial role in driving their success and growth.We're looking for an exceptional Customer Success Manager to join our team in Bangalore. Your primary focus will be on ensuring our customers receive an unparalleled experience,...

  • Customer Success Manager

    2 weeks ago

    India Contlo Full time

    About UsContlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual Generative AI...

  • Customer Success Manager

    2 weeks ago

    India Contlo Full time

    About Us Contlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual...