Customer Success Team Lead

16 hours ago


India YourTribe Full time

About the Role

As a Customer Success Team Lead at YourTribe, you will play a crucial part in crafting and executing customer success strategies that drive growth and satisfaction. You will be responsible for building strong relationships with our customers, collaborating with cross-functional leaders to deliver exceptional experiences.

  • Key Responsibilities:
  • Be the primary point of contact for your customers post-sales.
  • Develop and implement effective onboarding processes for new customers.
  • Build and maintain strong relationships with key accounts and stakeholders.
  • Work closely with sales teams to assist in winning business and ensuring client success.
  • Conduct regular business reviews with customers to assess progress and identify opportunities.
  • Identify and capitalize on upsell opportunities to drive revenue growth.
  • Maintain accurate user and account health scores.

Requirements

  • At least 1-5 years of experience in a customer-facing role within a SaaS or software product company.
  • Strong analytical skills, active listening, and excellent communication skills.
  • Familiarity with CRM software and ability to work in a fast-paced environment.
  • Result-driven with a focus on delivering high-quality results.
  • Flexibility to work in the US time zone if required.

Compensation

We offer a competitive salary of $85,000 - $110,000 per annum, depending on experience, as well as opportunities for professional growth and development.



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