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Customer Success Champion

1 month ago

India BiteSpeed Full time

At BiteSpeed, we're on a mission to revolutionize the e-commerce landscape. As a strategic partner to our customers, you'll play a crucial role in driving their success and growth.

We're looking for an exceptional Customer Success Manager to join our team in Bangalore. Your primary focus will be on ensuring our customers receive an unparalleled experience, from onboarding to long-term adoption and expansion revenue.

We've got a proven track record of delivering results, with 200+ 5-star reviews and a net negative churn that's setting the industry ablaze. But we know there's still room for improvement, and that's where you come in.

Your core responsibilities will include:

  • Owning customer relationships and making them successful fans of BiteSpeed
  • Providing a delightful onboarding experience and helping customers get setup for success
  • Tracking product adoption and ensuring customers get maximum value leading to upsells and expansion revenue
  • Becoming a trusted product advisor for our customers, helping them navigate the intricacies of our platform

To succeed in this role, you'll need to possess:

  • A minimum of 3 years of experience in B2B customer onboarding, managing customer success & support at a SaaS startup
  • A genuine interest in conversations with people from diverse backgrounds
  • An ability to genuinely like helping people and making them successful
  • A strong service mindset, with a desire to deliver experiences that rival Michelin-starred restaurants

In return for your hard work and dedication, we offer:

  • A highly competitive salary, estimated to be around ₹1,500,000 - ₹2,000,000 per annum
  • Generous equity (ESOP) to everyone in the team, so you can share in our future successes
  • A dynamic work environment that encourages innovation and progress over perfection
  • A range of benefits, including health insurance, work-from-home budget, quarterly offsites, cult fitness membership, personal development opportunities, and unlimited leaves

If this sounds like the perfect opportunity for you, please drop us a note with why you'd want to work with us and what makes you a good fit.