Customer Service Team Lead
7 hours ago
At DigitalTek Solutions, we are seeking an experienced Customer Service Team Lead to oversee our customer support team and ensure exceptional service delivery.
About the Role:
- Supervise and lead a team of customer service representatives, providing guidance, coaching, and performance feedback.
- Develop and implement effective customer service strategies, policies, and procedures to enhance service quality and consistency.
- Maintain accurate records and reports on customer service metrics, including response times, resolution rates, and satisfaction scores.
- Collaborate with cross-functional teams to address customer issues, improve service delivery, and drive business growth.
- Foster a positive, customer-centric culture within the team and promote a culture of continuous improvement.
- Stay up-to-date on industry trends, best practices, and emerging technologies to ensure the team remains competitive.
Key Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience).
- Proven leadership and management experience in a customer-facing role.
- Strong analytical, problem-solving, and conflict-resolution skills.
- Excellent communication, interpersonal, and leadership skills.
- Able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple priorities.
Why Work at DigitalTek Solutions?
- We offer a dynamic, collaborative work environment where you will have opportunities to grow professionally and develop your skills.
- You will work on cutting-edge projects, receive mentorship from industry experts, and be part of a supportive team committed to your success.
- We foster a culture of innovation, creativity, and continuous improvement, ensuring you stay engaged and motivated.
Estimated Salary: $70,000 - $90,000 per year, depending on experience and qualifications.
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