Servicenow Specialist/Team Lead

2 months ago

india Birlasoft Full time

Sr. Service Now SME/Consultant

Pune/Mumbai/Noida/Bangalore


Expertise in understanding the customer business need and decipher it for technical development in ServiceNow.

Specialization in designing solutions on ServiceNow platform basis the customer need.

Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions.

Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables.

Experience in tracking work items and reporting the progress to different stakeholders.

Experience in handling escalations from within the team as well as project stakeholders.

Know how to conduct requirement gathering for ServiceNow implementation.

Experience in designing Technical (LLD) Design Documents, Training Documents etc.

Experience in conducting Technical Reviews, End User Trainings

Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up.

Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)

Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.

Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance

Expertise in designing ServiceNow Reports and setting up Performance Analytics

Experience in creating custom processes, custom 3rd party integrations and custom applications.

Demonstrate an awareness of Best Practices of ServiceNow implementation

Ability to work, lead and manage a global team.

Experience in project management and understanding of the contracts, etc. to lead the project delivery.

Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget.

Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

Good English communications skill to communicate effectively with team members and customers.

Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team

Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.)

Experience & Knowledge of Domain separation implementation.

Experience in Data segregation.


Preferred Certifications:

ServiceNow Implementation Certified

ITIL V3 Foundation certified.


Good to have but not necessary Certifications:

Certified Scrum Master

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