Customer Service Team Lead
10 hours ago
We are seeking a highly skilled customer service representative to join our team at Coforge. This role will involve handling inbound and outbound phone calls with a helpful approach.
The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality.
Job Responsibilities:
- Manage a large volume of inbound and outbound calls, utilizing knowledge and efficiency.
- Identify and address customer needs, aiming for total satisfaction.
- Provide expert answers to questions.
- Follow company guidelines and procedures for communications with minimal supervision.
Required Skills and Qualifications:
- Graduates/Under-Grads Freshers
- A competitive salary package up to Rs. 3.5lpa
- Excellent verbal & written communication skills to connect with internal & external customers.
- Ability to manage/handle customer queries and provide faster resolution.
- Confidence in making follow-up calls to close tickets.
- Able to handle both inbound & outbound calls.
- Open to rotational shifts in a 24X7 environment.
- Five days of work and two rotational offs per week.
- Both sides cab facility.
- Immediate joiners welcome.
Benefits:
- Friendly work environment
- Opportunities for growth and development
- Competitive salary and benefits package
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