Customer Service Team Lead

10 hours ago


India Coforge Full time

We are seeking a highly skilled customer service representative to join our team at Coforge. This role will involve handling inbound and outbound phone calls with a helpful approach.

The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality.

Job Responsibilities:

  • Manage a large volume of inbound and outbound calls, utilizing knowledge and efficiency.
  • Identify and address customer needs, aiming for total satisfaction.
  • Provide expert answers to questions.
  • Follow company guidelines and procedures for communications with minimal supervision.

Required Skills and Qualifications:

  • Graduates/Under-Grads Freshers
  • A competitive salary package up to Rs. 3.5lpa
  • Excellent verbal & written communication skills to connect with internal & external customers.
  • Ability to manage/handle customer queries and provide faster resolution.
  • Confidence in making follow-up calls to close tickets.
  • Able to handle both inbound & outbound calls.
  • Open to rotational shifts in a 24X7 environment.
  • Five days of work and two rotational offs per week.
  • Both sides cab facility.
  • Immediate joiners welcome.

Benefits:

  • Friendly work environment
  • Opportunities for growth and development
  • Competitive salary and benefits package


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