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Building Meaningful Relationships

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Customer Service Representative Job

Vigneto, a premium D2C tableware brand, aims to create exceptional products that elevate your dining experience.

We are seeking a skilled Customer Relationship Executive to join our team. The successful candidate will be responsible for handling customer queries, converting leads into orders, and coordinating with marketplaces and partners to promote sales of our products.

  • Duties:
  • Handle B2C and B2B customer inquiries over phone, email, WhatsApp, and social media efficiently.
  • Convert customer inquiries into orders by providing excellent communication and negotiation skills.
  • Coordinate with marketplaces such as Amazon and Nykaa to promote sales of our products.
  • Partner with new restaurants, event management companies, retailers, and corporate gifting clients.
  • Manage customer inquiries in English or Hindi.
  • Communicate with a premium customer base effectively.
  • Understand tableware and home decor quickly.
  • Assist customers with technical and billing-related queries.
  • Coordinate with other teams to resolve customer queries.
  • Requirements:
  • Excellent communication (English & Hindi) and negotiation skills.
  • Good work ethics and calm attitude.
  • Able to manage escalations and queries efficiently.

Key Benefits:

Develop strong relationships with customers to drive sales and revenue growth.

Work in a dynamic environment with a growing business.

Opportunities for career advancement and professional development.

Why Join Us:

Vigneto is a leading D2C tableware brand offering a wide range of premium products inspired by Indian taste and aesthetics.

We prioritize customer satisfaction and strive to deliver exceptional products and services.