Expert in IT Support Services
2 days ago
The role of IT Support Specialist involves providing technical assistance to end-users, addressing hardware, software, and networking issues while maintaining excellent working relationships with users and peers.
Responsibilities:- Deliver L1 Desktop Support up to end-user level including hardware, software, and networking problems.
- Analyze and troubleshoot basic networking concepts, TCP/IP, and LAN troubleshooting.
- Maintain knowledge of MS Office and Windows 10/11.
- Familiarize yourself with Active Directory, DNS, DHCP, and Azure.
- Develop skills in Antivirus, VPN, endpoint security applications, and desktop applications.
- Follow documented issue resolution procedures and work collaboratively within a team.
- A degree without any arrears is mandatory.
- A minimum of six months of experience in IT Support is required.
This role offers competitive pay and requires flexibility to work outside core business hours as needed.
The ideal candidate should possess strong analytical and problem-solving skills, be proactive, and have excellent communication skills. Strong teamwork and time management skills are also necessary.
In return, you will have the opportunity to work in a dynamic environment, develop your skills, and grow professionally.
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