
IT Service Desk Expert
24 hours ago
About the Role
We are seeking a skilled IT Service Desk Specialist to join our team. As an IT Service Desk Specialist, you will play a critical role in managing and resolving incidents efficiently to ensure minimal disruption to business operations.
Key Responsibilities
- Manage and resolve incidents using industry-standard tools and technologies.
- Provide expert support for service desk operations, including remote desktop support and troubleshooting.
- Collaborate with teams to enhance service delivery and optimize IT processes.
- Analyze incident trends to identify areas for improvement and implement proactive measures.
- Develop and maintain documentation for IT processes and procedures.
- Ensure compliance with industry standards and best practices in cards and payments domain.
Qualifications and Skills
- Possess strong expertise in incident management and service desk operations.
- Demonstrate proficiency in Service Now platform for managing IT services.
- Have solid experience with Windows systems and networking infrastructure.
- Exhibit capability in remote desktop support and troubleshooting.
- Show understanding of cards and payments domain and its IT requirements.
Required Skills
Service Desk, Good Communication Skills, ITIL Foundation Certification, Windows Systems Administration, Networking Infrastructure, Service Now Platform, Remote Desktop Support, Troubleshooting, Incident Management.
About Our Team
We are a leading professional services company that combines a passion for client relationships with a deep expertise in delivering integrated technology solutions and business process outsourcing across various industries.
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