Expert Partner Support Professional

5 days ago

Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 16,20,000 - ₹ 21,60,000

We are looking for a professional with experience in customer-facing roles to join our team as a Partner Support Expert. The ideal candidate will have strong communication skills and be able to provide timely and accurate support to our partners.

Key Responsibilities:
  • Query Resolution: Respond to partner queries via email, live chat, or ticketing systems in a timely manner, maintaining strong First Response Time (FRT) and meeting chat acceptance Service Level Agreements (SLAs).
  • Service Delivery: Ensure Customer Satisfaction (CSAT) scores of 95%+ by delivering timely, accurate, and empathetic support, with typing speeds of 70+ words per minute.
  • Partner Onboarding & Integration: Guide partners through the onboarding process and assist with dashboard integrations, understanding unique business use cases and delivering tailored support solutions.
  • Cross-Team Collaboration: Work with Product, Technical, and Sales teams to resolve escalations and improve the partner experience, ensuring clear documentation, consistent follow-ups, and structured handovers for ongoing cases.
Requirements:
  • Must-Have: 2–4 years of experience in partner or customer support roles (preferably in Software as a Service/Business to Business setups), strong understanding of APIs, Webhooks, and third-party integration workflows, proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms, and excellent verbal and written communication skills.
  • Good to Have: Prior experience in SaaS customer success or technical support, familiarity with Customer Relationship Management (CRM) and automation tools, and experience collaborating with internal technical and onboarding teams.

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