
Senior Service Delivery Expert
1 day ago
We are seeking a highly experienced professional to join our team in a mission-critical banking environment.
The ideal candidate will have extensive experience in incident/change/problem management and service desk operations.
Key responsibilities include:
- Providing level 2/3 support for Service Management (MIM) services
- Ensuring compliance with relevant regulatory requirements, including PCI DSS, SWIFT, and local banking regulations
- Operating under ITIL processes, including incident, change, problem, and knowledge management
- Troubleshooting incidents, managing approved changes, and participating in disaster recovery/business continuity planning drills
- Conducting root cause analysis for recurring issues and implementing permanent fixes
- Tuning configurations and scheduling jobs to optimize performance and reliability
- Coordinating vendor technical assistance cases, firmware/patch planning, and validating post-change health
- Strong documentation, runbook hygiene, and clear communication with stakeholders
About the role:
This is a unique opportunity to work on large-scale projects in Saudi Arabia, supporting prominent initiatives in the region.
The successful candidate will be responsible for providing expert-level support for Service Management (MIM) services, ensuring high levels of uptime and availability.
As part of this team, you will contribute to the development and implementation of strategies to improve service quality, reduce downtime, and enhance customer satisfaction.
If you possess exceptional skills in IT service management, excellent communication abilities, and a strong passion for delivering high-quality results, we encourage you to apply for this exciting opportunity.
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