Service Delivery Expert

2 weeks ago

Lucknow, Uttar Pradesh, India beBeeExcellence Full time ₹ 1,24,59,479 - ₹ 2,19,31,842
Delivery Excellence Leader

We seek an accomplished professional to design, implement, and manage the entire service delivery process.

This role is perfect for a seasoned ITSM expert who can develop efficient delivery frameworks, standardize processes, ensure high-quality services, and drive customer satisfaction.

The successful candidate will act as both a strategic coordinator and hands-on delivery lead, ensuring seamless execution while aligning with business objectives.

Key Responsibilities:
  • Develop and manage the end-to-end service delivery framework.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring exceptional customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams to ensure seamless service execution.
  • Identify and mitigate risks, issues, and gaps in delivery.
  • Generate regular reports on delivery performance and efficiency.
  • Mentor junior team members in delivery practices and standards.
Required Skills & Qualifications:
  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills to articulate technical concepts clearly.
Benefits:
  • Lead impactful delivery programs directly influencing client success.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.
  • Enjoy competitive compensation and growth opportunities in a fast-scaling environment.

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