Supervisor for Business Growth

2 days ago

Vizag, Andhra Pradesh, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Business Support Team Supervisor

We are seeking an experienced Business Support Team Supervisor to lead our team in delivering exceptional results.

Key Responsibilities:
  • Process & Stakeholder Management:
    • Deliver/Manage KPIs and metrics in line with the prescribed targets
    • Prioritize and organize work according to business priorities.
    • Develop an in-depth understanding of the technical aspects of the process.
    • Driving process improvements within the team for improved efficiency, client experience, or better risk controls
    • Periodic review of process risks and ensuring adequate controls are in place.
    • Meeting with stakeholders to discuss process-related challenges and opportunities
    • Work with relevant stakeholders for effectively resolving escalations.
    • Leading projects/tasks E2E in coordination with onshore stakeholders
  • Resource Planning:
    • Forecasting and planning of resource requirements
    • Manage resources efficiently through peaks and troughs in the business cycle.
    • Ensure contingency planning is in place for critical resources
  • People Management/Development:
    • Setting appropriate goals & expectations for the team and conducting regular progress reviews.
    • Work closely with individuals and groom them to their full potential.
    • Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
    • Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
    • Conduct 1-1 and team meetings in line with Operational Engagement Framework.
    • Managing attrition and absenteeism in the team.
Requirements:
  • Qualifications:
    • Any Graduate/Postgraduate
  • Skills:
    • Excellent verbal and written communication skills.
    • Good Interpersonal skills
    • Good Analytical skills
  • Knowledge:
    • Good understanding of Accounting & Insurance Principles preferable
  • Experience:
    • Minimum 3 years experience as a Team leader managing a team of 15+ individuals
Benefits:

This role offers the opportunity to work in a dynamic environment and contribute to the growth and success of our organization.

Others:

Please note that this job description may be subject to change based on the needs of the organization.

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