Technical Support Professional

3 hours ago

Alleppey, Kerala, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000
Job Title: Technical Support Professional

Nouryon's digital landscape is evolving rapidly, and we're seeking a skilled Technical Support Professional to join our team.

This role offers an exciting opportunity for the right candidate to contribute to the development and maintenance of Nouryon's web-based enterprise applications on Microsoft technologies.

  • The successful candidate will be responsible for ensuring seamless application experience, in line with business needs and industry best practices.
  • We're looking for a detail-oriented individual who can analyze complex technical issues and make informed decisions under pressure.
  • The ideal candidate will have excellent communication skills, enabling them to collaborate effectively with stakeholders and document support processes and solutions.

Key Responsibilities:

  • Collaborate with business stakeholders to validate and understand their requirements.
  • Analyze complex technical issues and make informed decisions under pressure.
  • Document support processes and solutions.
  • Identify and escalate any application issues or risks to the team and provide suggestions for resolution.
  • Contribute to team agile planning activities and backlog prioritization and management.

Requirements:

  • Strong focus on providing excellent customer support and resolving issues in a timely manner.
  • Able to work collaboratively as part of a team.
  • Excellent communication and problem-solving skills.
  • Ability to learn and adapt quickly to new technologies and systems.

What We Offer:

  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The chance to work on challenging projects and contribute to the growth of Nouryon's digital landscape.

About Us:

Nouryon is a global team of changemakers taking positive action every day to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer society's needs today and in the future.

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