Operations Director

1 day ago


Agra, Uttar Pradesh, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000

Key Job Responsibilities:

As a seasoned Operations Manager, you will lead a team of 200+ analysts, overseeing daily activities and ensuring seamless execution. This includes engaging with customers to resolve escalations, driving achievement of service goals, and maintaining knowledge of all service tasks and programs.

Main Skills:

  • Excellent leadership and problem-solving skills
  • Strong analytical and technical abilities
  • Effective communication and interpersonal skills

Job Requirements:

  • Proven track record in developing and implementing process enhancements
  • Demonstrated ability to plan, prioritize, organize, and communicate effectively
  • Proficiency in workforce management applications and quality tools

Bonus Points:

  • Ability to drive business growth through goal setting and prioritization
  • Process level compliance on various industry standards

What We Offer:

  • A dynamic work environment with opportunities for professional growth
  • A competitive salary package and benefits


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